vp29's Privacy Policy —
Your Data Is Our Responsibility

1 What Information We Collect

We may collect various types of information when you create an account and use services on vp29. This information falls into two main categories:

1.1 Information You Provide Directly

• Full name and contact details (email address, mobile number)
• Date of birth — for age verification purposes (to confirm 21+)
• Username and password set at the time of account creation
• Financial transaction details — in particular, records of deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Details of any documents submitted for identity verification (where applicable)
• Your messages and information when contacting our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• Time of site access, page visit patterns, and duration
• Usage data collected through cookies and similar technologies
• Transaction history and gaming activity data

2 Purposes for Using Your Information

vp29 uses the information collected about you for the following purposes:

2.1 Service Operation & Improvement

• Managing your account properly and keeping it secure
• Processing deposits, withdrawals, and financial transactions
• Improving service quality according to your preferences
• Identifying and resolving technical issues on the platform

2.2 Security & Protection

• Preventing fraud, money laundering, and other illegal activities
• Verifying user age and identity
• Ensuring account security
• Keeping data transmissions secure using SSL encryption

2.3 Customer Support

• Responding to your questions and complaints
• Providing support via 24/7 live chat and email
• Sending important notifications related to your account

2.4 Responsible Gaming

• Monitoring user gaming habits to identify early signs of potential problems
• Carrying out self-exclusion or limit-setting requests

3 Cookies & Similar Technologies

The vp29 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the site remember your preferences.

3.1 Types of Cookies We Use

• Essential cookies: Required for the core functions of the site — maintaining login sessions and ensuring security.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Collect site usage statistics to help improve our service.

You can disable cookies by changing your browser settings. However, this may limit some features of the site.

4 Data Sharing & Disclosure

vp29 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with service provider partners such as payment processors (bKash, Nagad, Rocket, Upay), technical support providers, and security verification services. These partners are required to process data in accordance with our instructions.

4.2 Legal Obligations

Relevant information may be provided in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

4.3 Corporate Restructuring

In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new operator. In such cases, we will notify you in advance.

5 Data Security Measures

vp29 follows industry-standard security practices to keep your personal and financial information secure:

• SSL Encryption: SSL/TLS encryption is active across all pages of the site, securing all data transmitted between your browser and our servers.
• Access Controls: Only authorised staff are granted access to data needed to perform specific tasks.
• Password Hashing: Your password is not stored directly — it is secured using advanced hashing methods.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Fair Play: Certified technology is used to ensure the fairness of game outcomes.

However, transmitting data over the internet is not entirely risk-free. While we strive to ensure the highest level of protection, an absolute guarantee of security cannot be given.

6 Data Retention Period

vp29 retains your information for as long as:

• Your account is active and you are using our services;
• It is needed to fulfil legal, accounting, or regulatory obligations;
• It remains relevant for dispute resolution or contract enforcement.

If you close your account, general information is deleted within a reasonable period. However, financial transaction records and identity verification data may be retained for a defined period as required by law.

7 Your Rights

As a vp29 user, you have the following rights:

7.1 Right to Access

You may request from us at any time to find out what information we hold about you.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may contact us to request a correction.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required by law to retain certain data.

7.4 Right to Withdraw

You may opt out of optional marketing communications at any time.

8 Privacy of Minors

vp29 is for users aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21. If we find evidence that a minor has created an account, we will immediately close that account and delete the information collected.

If you believe a minor is using our platform, please contact us.

9 Third-Party Services & Links

vp29 works with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others) and payment service providers on the platform. These third-party providers follow their own privacy policies.

We are not responsible for the data protection practices of these third-party service providers. However, we work only with trusted and recognised partners.

10 International Data Transfers

Our servers and service provider partners may be located in various countries. As a result, your data may be processed or stored outside Bangladesh. In such cases, we ensure that appropriate security measures are in place and that data protection standards are maintained.

11 Policy Changes

vp29 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform and/or inform you at your registered email address.

If you continue to use the site after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.